Frequently Asked Questions


We accept Credit/Debit Cards with Visa/MasterCard logos, Discover and American Express, Local Bank Transfer, Local Bank Deposit, CashApp, PayPal, and Zelle.

Our staff in Florida will be available to collect your packages 7 days per week during the following hours:

Monday               8:30AM–7PM
Tuesday              8:30AM–7PM
Wednesday       8:30AM–7PM
Thursday             8:30AM–7PM
Friday                   8:30AM–7PM
Saturday            9:00AM–5PM
Sunday               11:00AM–4PM

As soon as your package arrives in Kingston or Montego Bay Jamaica and is cleared through Customs, notifications will be sent out to you via text or email prompting you to make payment so your package can be delivered. Deliveries will be made within 24-48 hours after payment is confirmed.

We receive shipment in Jamaica on Monday then it is subjected to the availability of Jamaica Customs to perform their duties. Packages delivered to our warehouses in Florida before the close of business on Monday are guaranteed to be shipped out on Wednesday and arrive in Jamaica on Monday. However, packages delivered after 12 Noon on Tuesday may NOT be shipped out on Wednesday.

Once payment is made, the package will go out for delivery in 24 to 48 hours. If you will NOT be available, please contact customer service at the time of payment (before the package goes out) to mark the package for a specific delivery time. All requests for a special delivery window will be honored, based on availability.

If your package was damaged, kindly contact customer service to issue a ticket, and investigations will be carried out accordingly.

Prohibited products are items deemed hazardous or banned for importation by the Jamaican Customs, FAA, and IATA. For more detailed information on these products, kindly contact customer support or Jamaican Customs. You can also access a list of banned import items via the link below:

If a prohibited item is shipped from our Florida Office and arrives in Jamaica, it will potentially be seized by Jamaica Customs and destroyed. In some cases, you may be able to contact Jamaica Customs to discuss the possibility of obtaining a permit to allow the clearance of the item. For further information, please feel free to contact us at +1 (954) 282-9349.

Yes, you can get an estimated shipping quote by clicking Rate Calculator Supply all the required details and click “Calculate Rate.”

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Currently, we offer door to door delivery in three regions; Kingston, Portmore, and Spanish Town. Outside of these three regions, we make use of Knutsford Express for deliveries. Shipment will be subject to Knutsford Express’ Terms and Conditions.

No, there is no limit to the size of the packages you can ship to Jamaica. We are prepared and ready to ship your packages, no matter how big or small they are.

Every week, packages are forwarded to Jamaica on Friday and arrive in Jamaica on Monday. Your package will then be subjected to the availability of Jamaica Customs Agency.

We will pay the Customs Duty and Custom GCT for all packages forwarded to Jamaica. Once your package is cleared, you will be notified via text and email to check your dashboard and make the payment. NOTE: Once payment is received, the item will go out for delivery.

We forward any package delivered to your assigned virtual mailbox in Florida. These packages can either be hand-delivered or mailed to the virtual mailbox address you were provided.

A Shipping Alert is a means of notifying us that your package is on the way. To set up a Shipping Alert, you will be required to enter the following:

  • The Retailer’s Name
  • The Tracking Number
  • The Estimated Delivery Date
  • The Estimated Weight



If you would like to combine multiple packages, this can be done while setting up the shipping alert. Clicking the ‘Combine Shipment” button informs us of your intent to merge multiple packages into one. Please be certain NOT to combine incompatible items. Select “add notes” to leave special shipping instructions. You can ship as many packages as you like, but TERMS AND CONDITIONS APPLY.

An email will be sent to you prompting you to verify your virtual mailbox address. You will be required to add a forwarding address (the address to which your packages will be delivered in Jamaica) and upload a valid government ID. Follow the steps in the email to complete your mailbox address verification.

After verifying your email address you will receive an email with your virtual mailbox address and login information. You can also view your mailbox address on the dashboard section inside the User Portal.

Your virtual mailbox address is your US address. This is what you enter as a Shipping Address when you shop online.

Your virtual mailbox address should look like this:

Full Name: Islandwide Express
Address Line 1: 1293 North University Drive
Apartment Line 2: IWE – *****
City: Coral Springs
State: Florida
Zip Code: 33071
Phone Number: (954) 282-9349

Please ensure that you never forget to enter your mailbox number on the second line of the address. This mailbox number is the means by which your packages are identified.

When packages are shipped through our platform, they are insured and valued at $5.00 per package or $5.00 per pound, whichever is lower. TERMS AND CONDITIONS APPLY.

All packages with delivery addresses outside of Kingston, Portmore and Spanish Town will be delivered using Knutsford Express as the last mile service provider. All packages delivered via Knutsford Express will be subject to the Knutsford Express Terms and Conditions.

Yes, someone else can receive your package on your behalf. If you will be personally unavailable to receive your package, simply navigate to your user portal and specify the necessary information. This should be done before your package arrives at our location in Florida.

All packages will be inspected before they are forwarded to Jamaica to ensure that they match the details in the invoice provided, and don’t fall into the banned products category. All double boxes are removed and re-packaged where necessary to ensure that they are not damaged unless otherwise instructed.

You can ship virtually anything from the U.S. to Jamaica as long as it is not prohibited by the U.S. or the Jamaican government. If you are unsure about the status of a product, kindly contact our customer service for further clarification.

During the inspection at our warehouses in the US, your prohibited item will be separated and you will be contacted. We will explain why it cannot be shipped to Jamaica.

No, we don’t accept payment on delivery. Payment is required to initiate the delivery process.

Your delivery address can be edited in your profile. You can select home or work and the package will be forwarded accordingly. These changes between home and work are only applicable to packages without a scan. Once a package is received and scanned into our warehouse, you will see the tracking update, “Item Received in Florida” at which no further address changes will be applicable to this package. For further assistance please call, text or Whatsapp customer service.

Without a valid means of identification, you will not be able to use our services to forward packages to Jamaica as your virtual mailbox address cannot be verified without a valid means of identification.

You can ship as many cars as you want. There is no limit to the size of the packages we can help you ship to Jamaica.

If you select the auto-debit feature, your credit card will be debited immediately once payment is requested. However, for other payment methods, you will receive a notification prompting you to make the payment. Select the Shipping History tab on your dashboard and click on the Pay Now button beside your order to make a payment. Once your payment is verified, you will be contacted for delivery.

We do not store your credit card information or other sensitive data on our servers. For any transaction, we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing, and encrypting your data. All the information that is collected is used for products and services provision, billing, identification and authentication, services improvement, contact, and research.

Yes, we are always open to receive packages during the weekends.

Do you have a relative in America? Do you live in America and would like to send items to Jamaica? The “Please Buy It For Me” feature allows anyone anywhere in the world to shop for you and ship the items to your virtual mailbox, then we forward the items to your doorstep in Jamaica.

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